IT Services

MANAGED IT SERVICES

Physicians Resource, LLC and Dolphin Computer Systems, Inc. have partnered together to offer multiple IT service options for Practices of all sizes. Below is just a small amount of what we can offer you. If you need specific requirements or have questions please contact us anytime.

Contact us for pricing plans and available options.

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Here is a list of our most popular options. Please contact us for your specific needs.
  • Remote Tech Support 
  • On-Line Help Desk & Ticketing
  • Website Hosting & Design Options
  • Secure Cloud Data Backup/Restore Services 
  • SSL Secure Email
  • Spam Filtering Options
  • Monitored Anti-Virus & Anti-Malware
  • Troubleshooting Microsoft Servers and PC's
  • Server/PC Monitoring
  • Server/PC Optimization and Patch Management
  • On-Site Support Available in Select Areas*
  • Computer Network Planning, Building and Installation 
  • Server, PC and Equipment Sales and Installation
  • Assistance with Software Installation 
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HIPAA COMPLIANT BACKUP SOLUTIONS

Server and PC crashes can affect any business, and can stem from such mundane causes as human error, power outage and hardware failure. A local backup or off-site cloud storage solution may provide some relief in the form of simple recovery of files, folder, and email data.

PROTECT YOUR DATA WITH A FLEXIBLE LOCAL APPLIANCE AS WELL AS CLOUD STORAGE

iDataStor Cloud Backup for Servers and PC's uses an easy-to-deploy dedicated local NAS Drive that incorporates local backup and cloud backup. Data is compressed, duplicated and encrypted on the local appliance - then immediately replicated in the cloud in a SOC 1 / SOC 2 compliant data center. With this combination of local and cloud-based backup, any file, folder or other data deleted from the primary server or PC can be quickly restored from either the local appliance or from the cloud.

ENSURE ACCESS TO IMPORTANT DATA... EVEN WHEN DISASTER STRIKES

The NAS Drive can perform a wide variety of functions, which you can customize to your needs. It can be used as simple server or PC backup, with a cloud-based backup option that lets you recover data even if the local NAS Drive is unavailable for any reason.

RECOVERING FROM AN INCIDENT OR DISASTER

As part of your move to iDataStor's Backup  solution, our dedicated team of backup and cloud data experts will assist in set up, configure and monitoring of your backups. In the event that your organization needs to recover from a disaster or data loss we will quickly and effectively help restore your data. In the event that your primary servers are unavailable and our service has been used to temporarily replace them either locally or in the cloud, changes to your environment are synchronized back to your original servers when they become available again.

SERVER & PC MANAGEMENT

Prevent hardware and software failures with proactive management.

Proactive server and workstation support ensure that your systems experience maximum uptime. As a component of our Remote Managed IT Services, we offer comprehensive Server and Desktop Management. Our Server and Desktop Management solution is composed of multiple support components that are administered remotely to optimize uptime and minimize inconvenience to your organization.

SOFTWARE AND HARDWARE UPDATES

As IT support experts we recognize it is critical to update applications, apply security patches, and new malware definitions as soon as possible to protect your organization’s IT systems. In order to provide your organization with first class support, we provide a majority of our server and desktop support remotely when it is convenient for you.

IDENTIFY AND ADDRESS POTENTIAL IT ISSUES BEFORE THEY BECOME PROBLEMS.

With our remote monitoring capabilities we proactively monitor your servers and desktops to identify potential issues before they become problems. In the event that we identify a potential issue, we will take care of it remotely.

ANTIVIRUS AND ANTI-MALWARE LICENSING AND MONITORING.

Our Managed Antivirus is deployed and configured to all included devices with just a few clicks. The Protection Policy configures every aspect of the Managed Antivirus agent including scan schedules, remediation action (i.e. what to do if a threat is discovered) and file and folder exclusions.

IT HELP DESK SUPPORT

When one of your organization’s IT users has a question or needs help with a program or IT device, they should have immediate access to technical support.

With remote monitoring you're always covered, but in case of emergency we can also come onsite*.

Dolphin Computers has invested in the best technologies available in order to address IT users’ problems remotely. This means that instead of having to call in to schedule an onsite visit with one of our technicians, our technicians can help your users remotely.

We have in place the technologies needed to immediately assess and address your users’ server, desktop, and network issues. Still have a problem? In case of emergency we can also schedule an technician to help you onsite in selected areas.

REMOTE TECHNICAL SUPPORT & ONSITE IT SUPPORT

Even the most stable and patched IT systems can develop problems that need to be addressed. In the event that an unforeseen IT system error occurs, your organization needs immediate support. That’s why Dolphin Computer Systems offers Remote Support.

GET ONSITE HELP WHEN PHONE SUPPORT ISN’T ENOUGH.

Dolphin Computer Systems Remote Support has you covered. If any part of your organization’s IT systems develop a problem, all your organization needs to do is call Dolphin Computer Systems and report the issue. At that point, We will remotely access your organization’s IT systems and initiate Remote Support to address the problem. 

IF IT HARDWARE FAILS, SCHEDULE AN ONSITE VISIT AT YOUR CONVENIENCE*.

Because there is always a possibility that an IT system issue must be addressed onsite, Dolphin Computer Systems offers Onsite Response support. In the event that Dolphin Computer Systems technicians cannot take care of a problem remotely, one of our technicians will visit your organization to assess the problems and make system repairs. *In select areas.